At Aaronfelix, we aim to provide a smooth and hassle-free delivery and return experience for all our valued customers. Your satisfaction is our top priority, and we are committed to ensuring that every purchase from aaronfelix.com reaches you in perfect condition and within a reasonable time frame.
Shipping Information
We offer worldwide shipping on all orders. Our standard processing time is 1-3 business days, after which your order will be shipped via our trusted courier partners. You will receive a confirmation email with tracking information once your order has been dispatched.
Estimated Delivery Times:
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United States: 5-10 business days
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Europe: 7-14 business days
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Asia & Oceania: 10-20 business days
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Rest of the World: 14-30 business days
Please note that delivery times may vary due to customs processing, weather conditions, or other unforeseen circumstances.
Shipping Charges: Shipping costs are calculated at checkout based on your location and the size of your order. Free shipping is available for orders over a specified amount, which will be clearly stated during checkout.
Customs and Import Duties: Customers are responsible for any customs duties or import taxes applicable in their country. Aaronfelix has no control over these charges, and they vary depending on your location.
Returns and Exchanges
We understand that sometimes a product may not meet your expectations. If you are not completely satisfied with your purchase, you may request a return or exchange within 30 days of receiving your order.
Return Conditions:
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Items must be in their original condition, unworn, and with all tags attached.
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Returns must be initiated within 30 days of delivery.
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Sale items are not eligible for returns unless they are defective or damaged.
How to Initiate a Return:
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Contact our customer service team at help@aaronfelix.com with your order number and reason for return.
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We will provide you with a return authorization and instructions on how to send the item back.
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Once we receive and inspect the returned item, we will process your refund or exchange.
Refunds: Refunds will be issued to your original payment method within 5-7 business days after we receive the returned item. Shipping charges are non-refundable unless the item is defective or the wrong product was sent.
Exchanges: If you wish to exchange an item for a different size or color, please indicate this when requesting your return. We will do our best to fulfill your request based on stock availability.
Damaged or Incorrect Items: In the unlikely event that you receive a damaged or incorrect item, please contact us immediately at help@aaronfelix.com. We will arrange for a replacement or refund at no additional cost to you.
Your satisfaction means everything to us. We appreciate your support and look forward to serving you again at Aaronfelix.